Refund Policy

Last updated: September 17, 2026

Instant indexing: the status FAILED is used only when RapidIndexer gives definitive failure evidence for an Instant indexing task. Credits attributable to those confirmed Instant failures are automatically returned.

Submission not accepted: if a paid request is never accepted by its indexing provider, the reserved charge is reversed. This is a submission charge reversal, not an indexing FAILED result.

Google checker: when a paid Google observation is inconclusive or unavailable under the checker policy, the applicable checker charge is returned. A negative Google result is reported as Not Found / Not Confirmed, not as an indexing failure.

Standard indexing, Checker results, provider ambiguity, and internal processing errors do not receive a customer FAILED verdict merely because an internal technical state is negative.

Unused purchased credits are non-refundable but never expire while your account is active.

If you experience a billing error, email support@indexnowfast.com within 7 days and we'll investigate.